Stemming from its core belief in the necessity of maintaining growth and distinguished excellence in the domestic labor market at large and the banking sector in specific, Burgan Bank continues to lead by example in human capital investment. Even though the Bank believes in the unique potential that every talent holds, it continues to put particular emphasis on the development of young Kuwaiti talents who are driven by ambition and creativity, which echoes the Bank’s strategy for serving a top-notch banking experience to its customers and amplifying positive change across society.
Building on this institutional belief and realizing its vision for community development, Burgan Bank announced recording an impressive 83% Kuwaitization rate among its workforce – surpassing the minimum regulatory requirements by 13% - and marking one of the highest rates in Kuwait and across the banking sector.
In adherence to the nationwide Kuwaitization strategy, this accomplishment cements Burgan’s commitment to its human capital investment strategy and its efforts towards the development of local aspiring talents within the banking and financial sector, ensuring that Burgan remains a top employer of choice in the market, especially after becoming the first bank in Kuwait to be certified as a Great Place to Work® in 2023.
Burgan’s investment in local professionals of varying experience levels also aligns with its adherence to Environmental, Social, and Governance (ESG) industry standards and practices, which guide the Bank toward holistically sustainable business success and growth.
Commenting on this impressive achievement, Mr. Naqeeb Amin, General Manager – Human Resources and Development for the Group at Burgan Bank, said: “On behalf of Burgan’s management, I would like to express my utter pride in the great Kuwaitization feat that we have collectively achieved in 2023. As we march steadily toward our vision of becoming the most modern and progressive bank in Kuwait, driven by our employees, customers, and community, we remain relentless in our search for the market’s top Kuwaiti talents - whether they are undergraduates or top managers - who hold the key for a brighter future for Burgan and the local economy.”
In 2023, female employees accounted for 48% of the workforce at Burgan Bank. Moreover, the Bank hired a total of 190 Kuwaitis, accounting for 95% of all hires during the year. In addition to the dedication to recruiting Kuwait’s brightest professionals, Burgan’s Human Resources and Development (HRD) Department sought to ensure that all employees continued to grow and hone their personal and professional skills, setting them up for greater prosperity in the future. This is evident in the Bank’s commitment to providing a total of 46,994 hours of educational and training materials to more than 758 Kuwaiti employees.
The Bank’s commitment to bespoke development tracks is also reflected in the Bank’s dedication to designing the ideal model for professional bank employees through the Ro2ya Program, which is regarded as one of the most forward-looking human capital development programs of its kind in the local market. Burgan Bank had launched the first batch of Ro2ya in 2020, as a progressive solution in response to the swiftly changing market demands that pushed for the digitization of its processes, products, and services. Ro2ya presents three learning paths that serve different career paths and aspirations; each path offering program participants dedicated guidance that is tailored to their personal needs and professional aspirations. In 2023, a total of 52 Burgan employees graduated from the Ro2ya program.
To ensure the highest levels of involvement in and benefit from the learning and development resources, Burgan Bank made sure to offer its employees different educational channels that suit their different learning styles and preferences, which further bolstered learning ownership and motivation among the different departments and job grades. The Bank also equipped its staff with knowledge of the highest international standards for customer service success across the board. In addition, it ensured that staff are up to date on all vital information about financial and banking transactions, as well as customer and bank rights, ensuring that every employee is an ambassador of financial literacy and a successful representative of the “Let’s Be Aware” (Diraya) banking awareness campaign.
Burgan Bank’s ESG-driven Kuwaitization efforts also manifested in its dedication to the development of its female leadership, which the Bank achieved by encouraging and supporting its female Kuwaiti employees to participate in specialized programs facilitated locally and through reputable institutions globally.
It serves to note that Burgan Bank aims to uphold its commitment to human capital development and investing in Kuwait’s pool of aspiring talents throughout 2024 by developing and offering a wider range of engaging learning and development opportunities for all members of its community, whether staff, customers or otherwise.
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