Kuwait International Bank (KIB) recently highlighted the complete package of services it provides to its customers of determination, reaffirming its commitment to further integrate this segment of society into its activities. This falls in line with the Bank’s leading social responsibility program and its initiatives that aim to spread financial and banking literacy among different segments of society. As part of its participation in the “Let’s Be Aware” campaign, the Bank called attention to the set of procedures it developed for customers of determination, ensuring that they encounter no obstacles while accessing the special services that are in agreement with all regulations and guidance issued by the authorities.
Commenting on the targeted services, Unit Head of the Complaints and Customer Protection Unit at KIB, Hussain Abdulraheem, said: “KIB's comprehensive social responsibility program has long focused on empowering people of determination, as they represent a vital segment for the Bank and for our community. The Bank has designated several branches to provide all its banking services to people of determination, including its branches in Al Zahraa, Al Farwaniyah, Al Fintas, Al Amidi, and Saad Alabdullah, as well as its head office branch. The branches provide dedicated individual parking spots and comfortable ramps that facilitate wheelchair users to enter and exit the branch, use ATMs, and other facilities. Moreover, the ATMs at each branch can be accessed easily through a glass room that guarantees privacy.”
Abdulraheem added that KIB sought to ensure that people of determination have access to all banking services with unrivalled customer support, including credit facilities, financing, and other services, without any additional burdens such as profit, returns, fees or other extra costs. Moreover, Abdulraheem noted that thanks to training courses, employees who are fluent in sign language are present at each branch to aid customers in conducting their transactions. In further efforts to support every customer of determination, the Bank has made available various forms printed in Braille, providing customers with information related to account opening, contracts, financial transactions, and many others.
It is worthy to note that KIB has taken concrete action to raise awareness in society about products and services that fully suit the needs of customers of determination. This reflects the Bank’s unrelenting support to the highly successful “Let’s Be Aware” financial campaign, with the aim of promoting financial literacy among all members of society.
Unit Head of the Complaints and Customer Protection Unit at KIB, Hussain Abdulraheem