Burgan Bank recently celebrated the graduation of a new batch of trainees from its retail banking academy, whereby 39 employees received training in numerous practical skills using the latest training techniques. Out of this batch, 28 graduates spent a month of training under the Entelaqah program, while 11 other Burgan employees completed a three-month Customer Relationship Officers training.
Both Burgan training programs included various topics related to retail banking services, all aiming to help employees begin their professional journey in the banking sector armed with the skills, as well as the behavioral and knowledge base, that enables them to understand and respond to customers’ financial requirements. The programs also aim to help employees effectively communicate with customers and tend to all their needs, as well as extrapolating local and global market variables and dealing with them flexibly, in order to make the Burgan banking experience the best in the local market. The trainees in both programs ended their training with promising graduation projects that can be practically applied during their future career path.
The Burgan Retail Banking Academy graduates during the ceremony
The graduation ceremony ended by awarding eight trainees valuable prizes for their outstanding representation of Burgan Bank’s values: commitment, development, trust, excellence.
Talking about the trainees’ graduation, Mrs. Fatma Ahmad, Learning Manager - Learning and Talent Development at Burgan Bank, said: “We at Burgan Bank are keen to invest in the best national talents, whose behavior we see as an extension of our culture. This is based on our belief in the importance of behavioral drivers of employee performance that influence the extent to which the team collaborates and the bank’s ability to collectively grow and move towards more success”.
She also added: “We are proud of our employees’ positive spirits, and of every person who seeks to promote this spirit as a general culture. In our training programs, we also seek to consolidate the bank’s values and objectives to enhance its leadership in the financial sector.”
From her side, Mrs. Siham Al-Khorayef, Senior Specialist – Learning – Learning & Talent Development at Burgan Bank commented saying: “On behalf of the management at Burgan Bank, I would like to congratulate all graduates. We look forward to seeing their continued success with the Bank, paving the way to their remarkable achievements in the future.”
The Burgan Academy for Retail Banking Services was created to deliver on Burgan's long-term human resources and development strategy. Through its various programs and other training activities, the Bank continues to actively do its part to prepare aspiring young Kuwaiti professionals and talents to assume leadership roles in the banking sector in the future.
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