Burgan Bank has recently honored a number of its top-performing Retail Banking and Customer Experience Management employees and branches, in recognition of their hard work and achievements over the past year. The Bank recognized these employees and teams for delivering an outstanding level of customer service, which reflects positively on the overall customer experience and satisfaction with the Bank.
The ceremony held for the occasion was attended by many representatives of the Bank’s senior management. 67 employees from the retail banking and customer service departments were awarded valuable prizes. The ceremony also recognized nine of Burgan Bank's branches for offering an exceptional banking experience to customers. The branches recognized during the ceremony were selected based on the quarterly review conducted to monitor the branches' overall performance and their ability to reflect Burgan's culture and core values within the workplace.
Mr. Naser Al-Qaisi, Chief Retail Banking Officer at Burgan Bank
Commenting on the occasion, Mr. Naser Al-Qaisi, Chief Retail Banking Officer at Burgan Bank, said, "With the increasingly fierce competition in the banking sector, the true benchmark of success for a Bank is the quality and exclusivity of its banking services, in addition to the level of customers’ satisfaction with these services. Achieving and maintaining success in these areas is only possible through a talented and professional team operating in a workplace that embraces their capabilities and values their efforts. Burgan Bank's initiative to honor its outstanding employees serves as a catalyst for motivating its workforce to reach high standards of performance and collective success consistently. Undoubtedly this reflects positively on our organization and confirms our commitment to the highest international standards of service and quality.”
Mr. Ahmad Al-Armali, CEM Senior Manager at Burgan Bank declared "Burgan Bank recognizes that its institutional success relies in large part on the dedication, efficiency and talent of its customer service employees. Their professionalism at all levels is what truly sets the Bank and its customer offering apart from others in the market. Therefore, our team’s success in demonstrating excellence while maintaining strong and sustainable customer relationships is an achievement that is worth highlighting and celebrating."
Burgan Bank has a special evaluation system that is carried out on a regular basis to select distinguished employees in various departments. The system takes a number of performance indicators into consideration including the CEM exam, individual performance quality and level, commitment to high-quality service, personal discipline, leadership, creativity, and teamwork competencies.
Related Business Chains: