National Bank of Kuwait (NBK) always seeks to provide innovative and advanced digital banking products and services to better meet all customers' needs. In this context, the bank announced the launch of its enhanced Interactive Voice Response (IVR) services, which aim to enrich customers’ banking experience by adopting the latest technologies in this field, thus making transactions safer, faster and more convenient.
The enhanced IVR services empower customers to conveniently access a wide range of banking services at their fingertips, anytime and anywhere, by offering the following key features and benefits:
With the upgraded IVR system, customers can effortlessly perform a variety of transactions, including opening new accounts, balance inquiries, fund transfers, bill payments, credit and prepaid card services, and more, all through a simple and user-friendly interface.
NBK’s enhanced IVR services is now offering more personalized and intelligent interactions, leveraging customer recognition through their phone numbers.
The upgraded IVR services offer 24/7 availability, allowing customers to access their accounts, make transactions, and seek assistance at any time, regardless of branch operating hours.
Since security is a top priority for NBK, the enhanced IVR services incorporate advanced robust security measures in all their transactions.
Speaking on this, Tamer Allam, Head of Contact Center at National Bank of Kuwait said: “Enhancing our IVR services comes as part of our endeavors to integrate our services provided through various digital channels, and to meet our customers’ needs and offer them highly convenient banking experience through quick, easy and secure banking transactions.”
“The enhanced IVR services reflect NBK’s investment in state-of-the-art technologies, leveraging its fast-paced digital transformation to meet customers’ needs and expectations, which cements its position as a leading provider of highly advanced banking services in Kuwait and across the region,” he added.
“In developing all services, NBK relies on in-depth awareness of customers’ needs which is gained through continuous communication with them using various channels. Consequently, it ensures providing relevant products and services that meet and even exceed customers’ expectations,” he noted.
NBK always seeks to offer its customers unmatched banking experience 24/7, reflecting its solid leadership, which it seeks to maintain by meeting all customers’ banking needs, and continuing to provide the best, most advanced and secure services.
NBK continues to cement its leading position in the banking sector through the largest domestic banking network in Kuwait, including branch, ATM and POS networks. It also allows its customers to control their accounts and manage their finances all day and week round through NBK Online and Mobile Banking, in addition to NBK Call Center on 1801801 available 24/7 to receive customers’ enquiries and attend to their needs.
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