Burgan Bank Launches New Concierge Services in Partnership with Peacock Concierge

Burgan Bank announced its partnership with Peacock Concierge to extend the range of benefits provided to Burgan Bank’s Premier, Private Banking, Corporate, and Haiba customers. The partnership marks a major leap in the premium quality of services offered by the bank to its elite customers.

Burgan Bank’s eligible customers can enjoy a wide range of convenient concierge services that include the renewal of governmental documents, renewal of civil ID and passport, roadside assistance, car maintenance and much more which are offered 24 hours a day, 365 days a year. In addition to an exclusive valet service at locations such as Salhiya Mall, The Assima Mall, 360 Mall, Bloomingdales – 360 Mall, The Avenues Mall, Al Kout Mall, Al Tijaria Tower, and Royale Hayat Hospital. Prior to utilizing any services, concierge or valet, Burgan Bank’s eligible customers can enjoy this service by calling Burgan Bank Concierge at +965 22969960 for registration.

Commenting on the partnership, Mr. Naser Mohammed Al Qaisi, Chief Retail Banking Officer at Burgan Bank, said, “Burgan Bank’s partnership with Peacock Concierge is built on our trust in the company’s track record of excellence and premier quality of services. It also stems from our commitment to offering our customers new added-value services that are tailored to their needs and lifestyles guaranteeing a seamless, satisfactory banking experience. On our quest of delivering an unmatched banking experience, we couldn’t find a better suited partner than Peacock Concierge”.

Al Qaisi further noted, “The partnership comes as part of a series of steps that the Bank continues to take to offer the most prestigious banking experience and the highest level of quality services that exceed our customers’ expectations”.

Mr. Hassan Abdulraheem Al Suwaidi, CEO of Peacock Concierge Group, also said: “I am proud to have Burgan Bank on the list of our local bank customers inside Kuwait, which is a distinguished addition to Peacock Concierge Group.””.

Al Suwaidi further noted, “We are responsible for providing luxury services and personal assistant services to provide comfort to the elite of Burgan Bank customers locally and globally, which in turn makes their lifestyle more enjoyable and free of stress at the hands of a specialized team of experienced people who are trained to receive and implement local and international customer requests around the clock and consider all the smallest details”.

Burgan Bank continues to introduce services and products tailored to enhance the customers banking experience in line with the Bank’s strategy and its legacy as a leading financial institution. The Bank’s primary driver of innovation and excellence is maintaining the highest level of customer satisfaction by ensuring luxury at every point along their Burgan Bank experience.

•  Burgan Bank